返金ポリシー

Returns, Cancellations & After-Sales Service

The following policy applies to all orders placed on SAMYANG Global, the official international online store operated by LK Samyang Co., Ltd.

Order cancellation

Orders may be cancelled before dispatch. Once a tracking number has been issued, the order can no longer be cancelled.

Change-of-mind returns and exchanges

As a rule, returns and exchanges for change of mind are not accepted, including ordering the wrong mount, deciding the product is no longer needed, or finding a different price elsewhere. Please confirm the model and mount carefully before completing your order.

Customers in the EU and the United Kingdom: you may cancel your purchase and return the product within 14 days of receiving it. Please contact our customer service within this period with your order number to arrange the return.

Defects found on arrival

If the product is defective on arrival, damaged in transit, or not what you ordered, please contact our customer service within 14 days of receiving the product with:

Your order number
Photographs or video clearly showing the defect or damage
A photograph of the outer packaging, if the item was damaged in transit

Once the issue is confirmed from the photographs or video, we will provide a free exchange or a full refund. International round-trip shipping costs are borne by SAMYANG. Please keep the original packaging until the claim is resolved.

After-sales service (repairs)

Please contact our customer service in advance with photographs or video and a description of the symptoms. Do not ship a product for service without prior acceptance from us. Service is handled as follows:

Manufacturing defect: where the photographs or video clearly show a defect in the product, it will be repaired free of charge. International round-trip shipping costs are borne by SAMYANG.
Damage caused by the customer: we will inform you of the repair cost, and the paid repair will proceed only with your agreement. The repair cost and international round-trip shipping costs are borne by the customer.
Cause cannot be determined from video: where the product must be physically disassembled and inspected, the customer pays the international round-trip shipping costs in advance. If a defect is confirmed, these shipping costs are refunded in full.
No fault found: if the product is found to be working normally, it is not eligible for exchange or refund. International round-trip shipping costs are borne by the customer.

Paid repairs

When a paid repair is required, we will send you a separate Shopify payment link for the repair cost. The repair proceeds once payment is completed.
Products whose repair cost remains unpaid will be kept for up to 6 months. After this period, unpaid products will be disposed of.

Warranty

Products are covered by the SAMYANG manufacturer warranty from the date of purchase: 5 years in Europe and 3 years in all other countries. After a repair, the product remains covered for the remainder of the original warranty period. See our Warranty page for details.